FAQs

Frequently asked questions:

Do you write on Qurans?
We do not write directly on the Qurans. We personalize the gift box the Qurans come in.

It is a gift. Can you send directly to the recipient?
Yes we can. You have the option of putting a shipping address and a different billing address at checkout.

Do you include invoices/ prices?
We do not include any invoices or prices when we send out your items.

Which countries do you ship to?
We ship worldwide. Shipping is calculated at checkut. If your country is not showing, then email us for a quotation.

I’ve placed an order how long will it take?
Personalised orders can take up to 2 weeks to make, plus shipping time.

Non-personalised items are usually shipped out within 48 hours.

How can I track my order?
Once your order has been dispatched, you will receive a tracking number in the dispatched email. Orders with a value of less than £9.99 do not have a tracking number.

The tracking is not working.
We use Royal Mail signed for services as our main delivery service. At present the Royal Mail tracking service states: An update will only be provided when we attempt to deliver your item.

 

If you still have a question, you can contact us here.